Appeal against a decision

How do I dispute the outcome of a claim?

To do this, send an e-mail to guarantee@worldpay.com. In the e-mail, please include your name and the incident ID number for the claim.

If the ID number is not available, please include:

• Your name

• The name of your business

• Your merchant/administration code

• The unique payment number from the payment confirmation e-mail

• The amount

• The name of the shopper

• Brief details of the payment

• The reason you are appealing against the decision.

• Any other information you consider relevant, especially any new information that was not included in your original claim.