Cardholder dispute reasons

These are one of several types of reasons for a disputed transaction.

• The cardholder did not receive the goods or services ordered.

• The cardholder returned goods to you.

• You agreed to process a refund, but the cardholder has not received a credit on their account.

• The cardholder cancelled their Recurring Payments (FuturePay) agreement and the funds were still debited from their account.

  You cannot use SWITCH cards with a Recurring Payments (FuturePay) agreement.

• The cardholder states that they did not authorise or participate in the transaction.

• The cardholder has received goods that are not the same as described when ordered.

• The cardholder received defective goods/services.