The figure below shows the different parts of the Worldpay payment service, as experienced by the shopper. The numbered topics below correspond to the numbered arrows in the diagram.
1. A shopper, browsing your website shop, selects items in a shopping cart and submits an online order request. Your website submits the order details.
2. The shopper is redirected to the Payment Selection page, where the shopper chooses their payment method (for example, Visa, MasterCard or American Express). You can arrange to bypass this page if your order details submission supplies the payment method.
3. The shopper is then passed to the Payment page, where they enter their payment details.
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If your Worldpay payment service is enabled for the Visa, MasterCard, Maestro or American Express cardholder authentication scheme, then an additional window may be displayed. The shopper enters a PIN (Personal Identification Number), to prove to their card issuer that they are the cardholder. It is not possible to customise this window. For more details, please refer to the Cardholder Authentication Guide. |
4. Once the payment is processed by our payment service, a Result page is displayed, indicating the status of the transaction, this can be either successful or cancelled.
5. A confirmation email is sent to the shopper, confirming the transaction details.
6. A separate confirmation email is sent to you as the merchant, again confirming the transaction details.
7. If you use our Payment Notifications (Callback) feature, then our secure server returns all the transaction details back to your web server. For more information, please refer to our Payment Notifications Guide.
Figure: The flow through the Worldpay payment service
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