Visa Claims Resolution (VCR) Reason Codes
The table below lists the VCR dispute reason codes. Disputes/cases with reason codes other than those listed here are legacy Visa dispute cases.
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Allocation Workflow |
Collaboration Workflow |
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Fraud |
Authorization |
Processing Errors |
Consumer Disputes |
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10.1 – EMV Liability Shift Counterfeit Fraud 10.2 – EMV Liability Shift Non-Counterfeit Fraud 10.3 – Other Fraud- Card Present Environment 10.4 – Other Fraud-Card Absent Environment 10.5 – Visa Fraud Monitoring Program |
11.1 – Card Recovery Bulletin 11.2 – Declined Authorization 11.3 – No Authorization |
12.1 – Late Presentment 12.2 – Incorrect Transaction Code 12.3 – Incorrect Currency 12.4 – Incorrect Account Number 12.5 – Incorrect Amount 12.6 – Duplicate Processing/Paid by Other Means 12.7 – Invalid Data |
13.1 – Merchandise/ Services Not Received 13.2 – Canceled Recurring 13.3 – Not as Described or Defective Merchandise/Services 13.4 – Counterfeit Merchandise 13.5 –Misrepresentation 13.6 – Credit Not Processed 13.7 – Canceled Merchandise/ Services 13.8 – Original Credit Transaction Not Accepted 13.9 – Non-Receipt of Cash or Load Transaction Value |