Case Detail Activity Stream

The Case Detail Activity Stream panel shows a chronological listing of the chargeback’s history and notes, as well as a count of the activities. The original entry received from the bank is listed as activity type, Receive Network Transaction. The notes (if applicable) in this row are entered by the bank. All other rows show the progression of the case as it is worked in the system.

The table below provides descriptions of each of the fields in the Case Detail Activity Screen.

Case Detail Activity Stream

Chargeback Activity List Field Descriptions
Field	Description
Type	Description of the action that took place to move the chargeback through to resolution (for example, Assign To Merchant, Merchant Requests Arbitration, and File Pre-arbitration). Assign to User activities are also displayed in this field.
User	The username of the person or automation queue that performed the activity.
Date	The date that the chargeback activity occurred.
Queue	The new location of the chargeback after this activity.
Notes	This field can be either a: Required note - When performing an activity on a chargeback case, descriptive text about the activity is entered in this field. Optional note - If you want to record any information about the case that is useful to your organization, you can enter descriptive text here as needed. Entering an optional note does not affect the status of the case.