System Doctor
The System Doctor is a tool you can use to both verify the operation of the Pre-Live environment and to verify operation and message structures of individual certification tests. Every 30 minutes the System Doctor runs each certification test specified in this chapter, except the Recycling and Recurring tests. You access the System Doctor through the Pre-Live iQ (Operations>System Doctor).
As shown in FIGURE 2-1 System Doctor, the system displays an overall assessment of the system status in the top panel and the results from each test set in the Test Execution History section (bottom panel). The center panel has a list of all individual tests by Order Id (pull-down), which you can filter by clicking on or more of the Search Tag buttons. Selecting one of the Order Ids from the list displays the XML request and response for that test (see FIGURE 2-2 XML Request and Response Messages). You can also display the XML request and response information by selecting a test run from the Test Execution History and then selecting an individual test from the expanded list.
The search tags filter the Order Ids shown in the selection pull-down, but do so in an ORed manner. For example, if you select the Visa Filter and the Prepaid Filter, the pull-down displays Order Ids for tests that either use a Visa card OR a Prepaid card, rather than tests for a Prepaid Visa card.
FIGURE 2-2 XML Request and Response Messages
If one of your certification tests did not yield the expected results, you can use the System Doctor to determine if the test is performing as expected in the environment and if there is a discrepancy between your submitted XML and the XML message used in the automated test. If the test failed in the last automated run, you will know that there is a system issue and can contact your Implementation Consultant to determine when it will be resolved. If the test passed in the automated run, you can compare the automated XML message to your submission to determine why you are not receiving the expected results.