Multiple Daily Delivery

Starting on October 16, 2019, Worldpay will send multiple settlement files to the card networks each day. We will send settlements files to the networks three hours after the time stamp of the submitted transaction rounded up to the next hour. This enables us to align with the network settlement cutoff times.

We will notify existing merchants of any planned changes in their profiles to take advantage of multiple delivery. Your Relationship Manager will coordinate the changes with you to assure you have the necessary code in place to take advantage of the change in delivery timing.

This delivery schedule does impact Void transactions. If you wish to void a settlement transaction, you must submit the void within three hours of submitting the settlement transaction. If it’s outside the three-hour window, you must send a Credit transaction to make the cardholder whole. Similarly, you will have three hours to request us to discard a full Batch file with deposits.

For any settlement transactions you submit more than three hours prior to your cut-off time you will always have a minimum of three hours to void the transaction or discard a batch. This is independent of when our deliveries schedule.  When you submit a settlement transaction, we apply a time stamp of the top of the next hour. For example, an Online transaction or a Batch that you submit at 1:05 PM receives a 2:00 PM time stamp. We determine the time stamp for Batch files based upon when you complete the submission, not when you start. For both types of submissions, you have three hours from the time stamp to submit a void or discard the Batch. So, you would have until 5:00 PM to void a transaction or discard a Batch submitted at 1:05 PM (i.e., 2:00 PM time stamp + three-hour window = 5:00 PM).

End of Merchant Fiscal Day (or merchant Cutoff) Void Window

The three-hour window for Voids does not apply to the end-of-day delivery. You can think of the cutoff time as a hard stop for the day's business. If a your cutoff time is 11:00 PM, you cannot void a transaction after 11:00 PM. Using the same logic, if your cut-off time is 11:00 PM and you submit a settlement transaction any time after 8:00 PM, you will have less than three hours to Void the transaction.